Policies

CANCELLATION + PUT ON HOLD OPTION

PROLONGED ABSENCES AND HOLIDAYS
If you know in advance that your child will miss several lessons, or if your child will be out for an extended time due to travel or vacation, we recommend that you put on hold your lessons. The remaining swim lessons will be held on your Marina’s Swim School account for 12 months from the date of issue. No refunds will be issued. Put on hold option has a $75 fee. No classes will be credited for past missed lessons  if you fail to notify us in writing 72 hours before your extended absence. You can notify us about class cancellation by email at [email protected] If you suspend your lessons for any reason, we cannot guarantee the same swim schedule or instructor when you are ready to return. We will do our best to accommodate you; however, some instructors and certain hours are difficult to schedule.

CANCELLATION DUE TO MEDICAL REASON
If your child cannot attend swimming class due to medical reasons, please get in touch with us by email at [email protected]. Cancellation for a medical reason will require a written doctor’s letter. The letter must be written about the same date as the cancellation request and must state the reason the student cannot attend swimming classes and for how long they must abstain from attending the class. The Hold option due to Medical reasons is free if sufficient documentation is provided. The classes will be credited to the student’s account for 12 months from the date of issue.

 

REFUND POLICY

 

TRIAL CLASS
No refund for any cancellation of a trial lesson, but the credit is available for 3 months. If you booked a trial class and cannot attend your class, please notify us by email 48 hours in advance to [email protected]. We will reschedule the class for you on a different day and time. Trial classes are valid for up to 3 months from the day of issue.

SWIMMING SESSION/SWIM CAMP DEPOSITS
The deposits for a swimming session or a swim camp are not refundable. Deposits with unpaid balance will be credited to a students account for up to 12 month.

SWIMMING PACKAGE
The fees paid for swimming package or swim camp is non-refundable in part or in full once the swimming term has commenced. Lessons can be transferred to another family member or put on hold for up to 12 consecutive months. Cancellation or refund request that are less than 2 weeks from the start of the program are not eligible for refund. All refunds are subject to a $65 cancellation/administration fee per registration. If you cancel your swim camp or swimming lessons, your credit will be valid for 12 consecutive month.

MAKEUP LESSON

 

HOW TO MAKEUP A MISSING LESSON?
Step 1:

  •  Contact the receptionists through email one week before your desired date for the make-up lesson.
  • Ask for a Makeup Swimming Lesson Application Form.

Step 2:

  • Fill out the form.
  • Send back to us.

** We will process your request within 24 hours.

  • Each makeup lesson will be a charge of $15.
  • If your child misses a class due to illness, you can request for a free make-up class if you can provide a written doctor note.
  • Doctors note must be signed and dated the same week of the missed class.
  • If you miss one make-up lesson, you’ll need to schedule and pay for another.
  • Due to the busy nature of our facility, makeup classes are not guaranteed and are based on availability.
  • Please note that makeup lessons are not transferable from one session to another session.

  • If a child misses a class, we can arrange a makeup session within the same session period.

Due to the busy nature of our facility, makeup classes are not guaranteed and are based on availability.
Please note that makeup lessons are not transferable. If a child misses a class, we can arrange a makeup session within the same session period.

  • Group Lessons:
    During the set, you can schedule up to two makeup classes for any class you had missed. Make-up classes have a $15 fee.

 

  • Private/ Semi-Private Package:
    Private students who would like to make up a missed class will do so in a regular group class.

 

 

 Private Lesson Package includes one free make-up class.

Family Class Package:
Unfortunately, we don’t provide make-up classes for Family Classes.

 

Policy on Power Outages and Service Interruptions

In the event of a power outage or any service disruption affecting our swim classes, we will offer a make-up class or a credit for future use within 12 months. Refunds are not available, as these situations are beyond our control. We appreciate your understanding and cooperation.