Marina Swimming School
Terms and Conditions
Last Updated: November 2025
Terms & Conditions (Enrollment & App Agreement)
These Terms & Conditions (the “Agreement”) govern participation in any swim lesson, program, camp, class, event, or service offered by Marina Swim School (“MSS”, “we”, “us”, or “our”), as well as use of the Marina Swim School mobile application (“App”) and website.
By enrolling yourself or a minor child, booking a class, attending an MSS facility, or using our App/website, you agree to be legally bound by these Terms.
If the participant is a minor (under 18), the legal parent/guardian must agree to these Terms on the minor’s behalf.
1. Eligibility for Swim Lessons
Infant lessons: 3 months and up
Children’s lessons: 3 months–12 years
Adult lessons: 13+ years
We reserve the right to refuse service to anyone for reasons related to safety, facility rules, or compliance.
2. Payments, Billing & Fees
2.1 Accepted Payment Methods
Payments may be made via:
Credit/debit card
Approved processors (e.g., Square, Bambora)
Online booking system or App
We do not store full credit card numbers.
2.2 Automatic Billing (If Applicable)
Some programs require recurring or installment payments.
You will be notified before automatic billing occurs.
3. Cancellation, Refund & Hold Policy
3.1 Prolonged Absences / Holiday Holds
Holds must be requested in writing 72 hours before the absence.
A $75 hold fee applies.
Remaining lessons are credited to your MSS account for 12 months.
No refunds for holds.
Past missed classes cannot be credited retroactively.
Instructor/schedule cannot be guaranteed upon return.
Email: [email protected]
3.2 Medical Holds
Email us with a doctor’s note dated the same week as the request.
Medical holds are free.
Missed lessons credited for 12 months.
No refunds.
3.3 Refund Policy
Trial Classes
No refunds for cancellations.
If rescheduled 48+ hours in advance, credit is valid for 3 months.
Deposits
All deposits (for sessions, camps, etc.) are non-refundable.
Unused balances credited for 12 months.
Swimming Packages / Camps
Once the term begins, no refunds.
Packages may be transferred to a family member or put on hold for 12 months.
Cancellations within 2 weeks of start date receive no refund.
All approved refunds carry a $65 administration fee.
3.4 Makeup Lesson Policy
How to Request
Email reception to request a Makeup Lesson Application Form (1 week before).
Submit the completed form.
Confirmation will be sent within 24 hours.
Makeup Lesson Rules
Each makeup lesson costs $15.
Free makeup only with a doctor’s note (dated same week).
Missed makeup lessons are forfeited; a new paid makeup is required.
Makeups depend on availability and are not guaranteed.
Must be used within the same session.
Not transferable.
Program-Specific Rules
Group Lessons: Max 2 per session; $15 each.
Private/Semi-Private: Makeups occur in group classes; 1 free makeup per package.
Family Class Packages: No makeup lessons.
4. Service Interruptions
4.1 Facility Closures / Power Outages
If MSS cancels a class due to outages, pool issues, or emergencies:
A makeup class or credit (valid 12 months) will be issued.
Refunds are not provided.
4.2 Snow Days
MSS remains open unless we officially cancel.
If we cancel: makeup or credit provided.
If we remain open: absences do not qualify for refunds or makeups.
4.3 Equity, Diversity & Inclusion
MSS provides an inclusive, respectful environment for all individuals regardless of culture, identity, ability, or background.
5. Safety Rules
All participants must follow:
Instructor directions
Pool and facility rules
Safety protocols
Failure to comply may result in removal without refund.
6. Health Requirements
Participants must not attend with:
Contagious illness
Open wounds
Medical conditions that make swimming unsafe
Parents must disclose any relevant physical, medical, or behavioral conditions.
7. Assumption of Risk & Liability Waiver
Swimming and aquatic activity involve inherent risks, including drowning, slips, falls, and injuries.
By enrolling or participating, you agree that:
You voluntarily assume all risks of participation.
MSS, its owners, directors, employees, contractors, and facility partners are not liable for injuries, damages, or losses.
You release MSS from any claims arising from participation.
You agree to indemnify MSS for claims resulting from your breach of these Terms or unsafe conduct.
If you do not agree, do not enroll or participate.
8. Parent/Guardian Responsibilities
Parents/guardians must:
Stay onsite unless instructed otherwise
Ensure punctual arrival
Supervise children before and after lessons
Provide proper swimwear and hygiene
9. Photo & Video Consent
MSS may record photos/videos for training, operations, or marketing.
You may opt out via written request.
No compensation is provided for recorded material.
10. Mobile App & Website Use
10.1 Account Registration
Users must:
Provide accurate information
Keep credentials confidential
Notify us of unauthorized access
MSS is not responsible for damages due to compromised accounts.
10.2 Acceptable Use
You agree NOT to:
Use the App for unlawful or harmful purposes
Harass, threaten, or abuse others
Impersonate another person
Upload inappropriate or unauthorized content
Attempt to hack, disrupt, reverse-engineer, or damage the App
Violation may result in account suspension or termination.
11. Payments via App
11.1 Third-Party Payment Processing
Payments are processed securely by Square, Bambora, and similar providers.
Your card data is sent directly to them; we do not store it.
You agree to the terms of the payment processor used.
11.2 Payment Issues
Failed payments may result in:
Class cancellation
Account suspension
MSS is not liable for bank or card issuer fees.
12. Cancellation & Refunds via App
By booking through the App, you agree to all policies listed in Section 3 and the detailed policy on our website.
Refunds (if eligible):
Are issued to the original payment method
May take time depending on processors/banks
May be subject to admin fees
No-shows or late cancellations forfeit the class fee.
Emergency medical situations may receive flexibility at MSS discretion.
13. Data Privacy & Security
Personal data is collected to operate MSS services.
Use of your data is governed by our Privacy Policy
(www.marinaswimschool.com/Terms and conditions).We share information only with authorized service providers (e.g., payment processors).
MSS uses reasonable security measures but cannot guarantee absolute security.
Parents consent to collection of minor data for registration.
14. User Content
Any content you upload (profile photos, messages, etc.):
Remains your property
Grants MSS a limited license to use for operational purposes
We may remove content that violates these Terms.
15. Intellectual Property
All App and website content is owned by MSS.
You receive a limited, non-transferable license to use it for personal purposes.
You may not:
Copy
Modify
Distribute
Create derivative works
Remove copyright notices
Violations may result in termination and legal action.
16. Installment Payment Terms
By enrolling in an installment plan:
You commit to the full program fee.
All payments are non-refundable once the program begins.
Missed or late payments may result in suspension.
Late fees may apply.
Cancellations do not cancel future installments.
17. Governing Law & Jurisdiction
Canadian participants: Governed by British Columbia law.
U.S. participants: Governed by Florida law.
Each party consents to the courts in their respective jurisdiction.
International users must comply with local laws.
18. Termination
18.1 Termination by User
You may stop using the App anytime.
Account deletion requests can be emailed to: [email protected]
18.2 Termination by MSS
We may suspend or terminate your access for:
Violations of these Terms
Unsafe or unlawful conduct
Misuse of the App
No refunds will be issued for violations.
19. Modifications to Terms
MSS may update these Terms at any time.
Continued use constitutes acceptance of the updated Terms.
20. Contact Information
Marina Swim School – Customer Support
📧 Email: [email protected]
🌐 Website: www.marinaswimschool.com
📬 Address: 1751 Savage Road, Richmond, BC, Canada